SHIPPING & RETURNS
SHIPPING POLICY
(Order Changes & Cancellations) Unfortunately our system does not allow for change or cancellation, once the order has been processed. (Shipping) We aim to ship all orders received before noon on the same day. In times of high order volumes our shipping times may be slower. Orders placed on the weekend or on a public holiday will be processed on the next working day. Once your order has been shipped we will notify you of the tracking number via email. "We offer free shipping for orders over $200 and during the holiday season.Orders under $200will have a flat shipping fee of $25."
RETURN AND REFUND POLICY
Returns & Exchanges
We hope that you are delighted with your Dongli cashmere order, but if you would like to make a return or request for an exchange, we have made it easy for you. Just follow these simple instructions.
How to Make a Return
For all orders, please emails us at Talkmebaby@donglicashmere.com.
We will provide you with a return label - please use the same box that came with your purchase.
When you make a return, we request that you follow these instructions.
Effective 06/05/24, only exchanges are accepted for our clearance items.
For regular priced items, all returns or exchanges must be requested within 14 days of reception of your order.
Merchandise must be unworn, and returned in the original packaging with all labels and tags attached.
Once we have received your return, please allow 7-10 business days for refund processing. All refunds will be issued via the original payment method.
Shipping and handling charges are not refundable for international orders.
Customers are responsible for any return/exchange shipping cost, taxes or duties incurred.
Any return shipping cost will be deducted from your total return (if return is accepted).
Our quality control is very strict, in the unlikely event that you receive a damaged item, please contact us immediately, so that we may deal with your complaint personally.
For international orders, taxes and duties are not refundable by Dongli Cashmere, however if you contact your local customs agency, they should reimburse you.
We recommend that you save your return tracking number until you have been notified that we have completed your refund.